Refund policy

Return Policy

At Zuena, we strive to provide the highest quality products and services. However, we understand that sometimes returns are necessary. Our return policy is designed to be fair and hassle-free.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

1. Items must be returned within 14 days of delivery.

2. Items must be in their original condition, with all original tags, packaging, and accessories.

3. Items must not have been worn, altered, or damaged.

Return Procedure

To initiate a return:

1. Contact our customer service team via zuenawr.com within 14 days after delivery.

2. Provide your order number, reason for return, and photos of the item(s) if damaged.

Refund Options

Refunds will be issued:

1. Within 5-7 business days after receiving returned items.

2. In the original payment method.

3. For the full purchase price, minus shipping costs.

Exchange Options

Exchanges are available for:

1. Same-item exchanges (different size/color).

2. Store credit.

Exceptions

The following items are non-returnable:

1. Custom orders.

2. Final sale items.

3. Items damaged after delivery.

Return Shipping

Return shipping costs are the responsibility of the customer, unless:

1. Item(s) arrived damaged.

2. Incorrect item(s) were sent.

Contact Us

For questions or concerns, please contact our customer service at:

info@zuenawr.com

Changes to Return Policy

We reserve the right to modify this return policy at any time.

Effective Date

This return policy is effective as of April, 12th 2025.

Agreement

By making a purchase on our website, you acknowledge and agree to our return policy.