Shipping policy
Thank you for choosing Zuena! We are committed to providing you with a seamless shopping experience. Please review our shipping policy for important information regarding your order.
1. Shipping Methods
We offer a variety of shipping methods to accommodate your needs, including:
- Canada Post
- Stallion Express
- ChitChats
2. Processing Time
Orders typically require 1-3 business days for processing before they are shipped. Please note that processing times may vary during peak seasons or promotional events.
3. Shipping Rates
Free shipping for purchases above 200 dollars. For international shipping , customer pays for shipping, taxes and duties.
4. Delivery Times
Estimated delivery times are provided at checkout and vary depending on the shipping method selected and the destination. Please allow additional time for international orders.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this information to monitor the status of your shipment.
6. Shipping Restrictions
Currently, we only ship to addresses within Canada and the United States.
7. Lost or Stolen Packages
Zuena is not responsible for lost or stolen packages once they have been marked as delivered. If you experience issues with your delivery, please contact the shipping carrier for assistance.
8. International Shipping
For international orders, additional customs duties and taxes may apply. These fees are the responsibility of the customer and are not included in the shipping cost.
9. Changes to Shipping Policy
We reserve the right to modify this shipping policy at any time. Any changes will be effective immediately upon posting on our website.
10. Contact Us
For any questions or concerns regarding shipping, please contact our customer service team at:
info@zuenawr.com